+855 (0) 11 274 473 or (0) 81 822 902 info@pippalihotel.com

Terms & Conditions

PRESENTATION: The resort has the right to refuse customers whose attire is indecent and neglected, customers with noisy and incorrect behaviour, customers whose behavior is contrary to public morals.

ARRIVAL: Check-in time is between 2.00PM and 10:00PM. If you encounter difficulties to reach us (traffic or other), please inform us. Any claim on the quality of services must be presented to the hotel immediately. Any rental started is due, unless otherwise agreed by the parties.

DEPARTURE: On the day of departure, rooms must be vacated by 12:00PM. At the time of check-out, the customer must return the key of his room to the reception. It is forbidden to take any object belonging to the hotel. The customer must return it if it is a mistake, otherwise, the object will be charged.

PAYMENT: The housing benefit is payable at the time of check-in or guaranteed by credit card. For long-term rentals, notes must be paid weekly in advance. The room rate applies per room and number of guests as stated on the booking confirmation, per night. We accept cash, Visa and Master Card payments (3.5% surcharge). We will ask anyone staying in our establishment to present us their passport (Cambodian Guests their valid Cambodian ID Card) and a valid visa if required by the Cambodian immigration authority. In case you cannot submit this document, we will be forced to not access your request for room rental. Children under 11 years are allowed only if accompanied by their parents or legal guardian.

  • IN CASE YOUR STAY MUST BE INTERRUPTED: There will be no refund. Similarly, in case of early departure, the stay is due in full according to the conditions of the reservation. Late arrivals or early departures cannot be refunded.
  • IN CASE OF CANCELLATION BEFORE ARRIVAL:
    – If you cancel or change your booking more than 3 days prior to your arrival date, we do not charge a fee.
    – If you cancel or change your booking within 3 days of your arrival date, we will charge a fee equivalent to the price of the first night.
    – In case of absence and no-show the day of your reservation, the total amount of your reservation will be charged.

ACCES TO THE ROOMSRooms are available from 2:00PM and must be vacated by 12:00PM. Attention, in case of departure beyond that time limit, an extra night will be charged. If you wish to keep the room for an extra night, the room must be paid before 10:30AM, subject to availability. In addition, your room is planned for a certain number of people and therefore is to respect.

SECURITY: The surveillance of the place is assured for your safety and your comfort, and we use Closed Circuit Television. However, the management cannot be held responsible for any theft or loss of objects within the establishment. Please do not leave valuables in your room. Personal, lockable safety boxes are available for free at the reception.

VISITS: Any visit or presence of guests within the residential area must be registered at the reception. The management reserves the right to deny them access to the resort. We do not accept any unregistered guests in the guest room from 10:00PM to 08:00AM.

FORBIDDEN:  We remind you that it is forbidden to smoke inside the rooms, each room has a terrace provided for this purpose. It is forbidden to cook and iron clothes, to use gas appliances in the rooms: stove, electric wok or other household and cooking appliances, iron, etc… It is also forbidden to bring food and beverages purchased outside the hotel. All objects and prohibited products (weapons and drugs) by the laws and regulations in force are of course prohibited inside the property. If necessary, the hotelier may report any offenders to the competent authorities. Gambling, prostitution and consumption of illegal substances are strictly forbidden in the resort.

ANIMALS: Pets are not allowed

RECEPTION is open from 07:00AM to 10:00PM, so we ask you to give the room keys at the receptionist every time you leave the hotel. The reception declines any responsibility for your luggage or objects deposited in public places. If you need to check out before 07:00AM,  please inform the evening before.

BREAKFAST is served every day from 7:30AM until 10:00AM in the hotel restaurant. Please inform the reception if wish an earlier breakfast the evening before.

RESTAURANT: The hotel’s restaurant is open every day from 12:00PM to 2:30PM and from 6:00PM to 10:00PM.

SWIMMING POOL is open from 8:00AM to 10:00PM. The hotel is not responsible for accidents in or around the pool. Children must be under the supervision of parents. Visitors without a booked room have to pay a fee of US 5.00 for using the swimming pool.

NUISANCE: To respect the tranquillity of other guests, be careful not to slam the doors or make too much noise especially between 10:00PM and 8:00AM. Any noise of neighborhood related to the behavior of a person may cause the hotel to invite the customer to leave the establishment without refund since the noise generated is likely to undermine the tranquillity of the clientele.

RESPONSIBILITIES : Children are under the sole responsibility of the parents or legal tutors. 

PARKING: The hotel has some parking spaces. Only the one outside is not monitored. Even if the city of Kampot is rather safe, remember to lock your vehicle and not leave your belongings inside.